Refund policy

Refund & Redemption Policy

Last Updated: February 11, 2026

At The Decant Perfumery, we stand behind the structural integrity and quality of our aromatic compositions. Because our products are hand-poured to order and involve personal hygiene standards, we have established the following guidelines:

1. Returns & Refunds

  • Unopened Products: We accept returns on full-sized bottles (30 mL, 50 mL or 100 mL) within 7 days of delivery, provided the security seal is intact and the product is in its original, unopened packaging.

  • Opened/Used Products: Due to the bespoke nature of our hand-poured fragrances, we cannot accept returns or offer refunds on products that have been opened or used.

  • Discovery Flights/Samples: All 10ml vials and Discovery Flights are non-refundable once shipped. We encourage customers to use these to explore our range before committing to a larger bottle. 

2. Damaged or Incorrect Items

If your order arrives damaged or you receive the incorrect scent, please contact us at founder@thedecantperfumery.com within 48 hours of delivery with a photo of the item. We will issue a replacement at no additional cost to you.

3. The Discovery Flight Redemption Credit (₹1999)

We offer a unique "Sample with Confidence" program for our Discovery Sets:

  • How it Works: Upon purchasing a Discovery Flight for ₹1,499, you will receive a unique Redemption Code via email once your order is fulfilled.

  • Value: This code is worth ₹1,999 and can be applied toward your first purchase of any 100ml bottle from our Assemblage & Grand Cru Selection.

  • Conditions: The code is valid for 30 days from the date of issue. Only one redemption code can be used per transaction. This credit is non-transferable and cannot be exchanged for cash.

4. Refund Process

Once a return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 5-7 business days.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Due to the nature of fragrance decants and for hygiene reasons, we cannot accept returns on opened vials. However, if your bottle arrives damaged or leaks during transit, please contact us within 48 hours for a replacement. 

To start a return, you can contact us at founder@thedecantperfumery.com. Please note that returns will need to be sent to the following address: 501 New Ashiana, 11th Road, Santacruz East, Mumbai 400055. 

If your return is accepted, we will request the courier partner to pick it up from the address it was delivered. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at founder@thedecantperfumery.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your bottle arrives damaged or leaks during transit, please contact us within 48 hours for a replacement. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like sale items, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.