Refund policy

Refund & Return Policy — The Decant Perfumery

Effective Date: August 2026

Last Updated: August 2026

At The Decant Perfumery, we hand-pour every aromatic composition to exact standards. We stand behind the quality and structural integrity of our fragrances and are committed to complete transparency.

This Refund & Return Policy outlines the exact terms and conditions for returns, exchanges, replacements, and refunds for purchases made on thedecantperfumery.com.

Quick Reference Policy Summary (Merchant Center Disclosure)

Policy Standard Store Disclosure
Return Window 7 Calendar Days from the date of physical delivery
Accepted Item Condition Unopened, unused, with original outer packaging & intact security seals
Restocking Fee ₹0 (Zero Restocking Fee)
Return Shipping Fee (Standard Return) Customer is responsible for return shipping costs (flat ₹250 deducted if pickup arranged)
Return Shipping Fee (Damaged/Defective) 100% Free (Covered by The Decant Perfumery via courier pick-up)
Refund Processing Window 5 to 7 business days after receipt and inspection
Refund Method Original Payment Method (Credit/Debit Card, Net Banking, UPI, Wallet)

1. Eligibility for Returns

We accept return requests on full-sized products within 7 calendar days from the date your order is delivered.

To be eligible for a return and full refund:

  • Unopened & Unused: The item must be completely unused, with the outer protective seal, film, and packaging unopened and intact.

  • Original Packaging: The product must remain in its original presentation box with all labels and inclusions intact.

  • Eligible Sizes: Applies to full-sized bottles (50 mL).

  • Proof of Purchase: You must provide a valid Order Number (e.g., #TDP1001) or receipt.

2. Non-Returnable & Non-Refundable Items

For health, safety, and personal hygiene reasons, as well as the bespoke nature of hand-poured fragrances, the following items are strictly non-returnable once opened or shipped:

  • Opened or Used Perfumes: Any bottle where the security seal has been broken or the spray nozzle has been activated.

  • Discovery Flights & 10 mL Vials: All sample sets, 10 mL vials, and Discovery Flights are non-returnable once dispatched.

  • Sale & Clearance Items: Products explicitly marked as Final Sale.

  • Gift Cards & Store Vouchers: Digital gift certificates or promotional redemption codes.

3. Damaged, Defective, or Incorrect Items

We take extreme care in packaging fragile glass bottles. If your order arrives damaged, leaking, or with an incorrect product:

  1. Notification Window: Contact us within 48 hours of delivery at founder@thedecantperfumery.com.

  2. Evidence: Attach clear photos or a short video showing the damaged item, outer box, and shipping label, along with your Order Number.

  3. Resolution: Upon verification, we will arrange a 100% free replacement or issue a full refund (including any initial shipping charges). We will coordinate a reverse courier pick-up from your address at no cost to you.

4. How to Initiate a Standard Return

To return an unopened product within the 7-day window, follow these steps:

  1. Email Request: Send an email to founder@thedecantperfumery.com with the subject line: Return Request - Order # [Your Order Number].

  2. Authorization: Our support team will review your request within 24 business hours and issue Return Authorization Instructions.

  3. Secure Packaging: Carefully package the unopened item in its original box to prevent damage during transit.

  4. Ship the Package: Send the package to our official returns facility:

    The Decant Perfumery — Returns Department

    501 New Ashiana, 11th Road, Santacruz East,

    Mumbai, Maharashtra 400055, India

    Phone: +919833424462

Note: Unsolicited returns sent back without prior email authorization will not be accepted or refunded.

5. Shipping Costs & Restocking Fees

  • Restocking Fee: We charge ₹0 restocking fee on all approved returns.

  • Standard Return Shipping: For change-of-mind returns on unopened items, the customer is responsible for return shipping costs. If we arrange a reverse pickup for your convenience, a flat fee of ₹250 will be deducted from your final refund.

  • Defective / Transit Damage Shipping: 100% covered by The Decant Perfumery.

6. Refund Timelines & Method

  • Inspection: Once your return arrives at our facility, it will be inspected within 24–48 hours.

  • Notification: We will email you to confirm approval or rejection of the refund based on bottle condition.

  • Processing: Approved refunds will be credited back to your original payment method within 5 to 7 business days.

  • Late Refunds: If you have not received your refund after 7 business days, please check with your financial institution or UPI provider. If you still require assistance, email us at founder@thedecantperfumery.com.

7. Discovery Flight Redemption Credit Terms

Our "Sample with Confidence" program operates under the following transparent guidelines:

  • Purchasing a Discovery Flight (₹1,999) yields a ₹1,999 Redemption Code delivered via email upon order fulfillment.

  • The code is valid for 30 calendar days from the date of issuance toward any full-sized (50 mL) bottle from our Assemblage or Grand Cru Collections.

  • Redemption codes are single-use, non-transferable, cannot be combined with other sales, and hold no cash value.

8. Official Business Contact Details

For any questions regarding returns, refunds, or order status:

  • Trade Name: The Decant Perfumery

  • Legal Business Entity: Decantology LLP

  • Udyam Registration: UDYAM-MH-18-0505923

  • Email: founder@thedecantperfumery.com

  • Phone / WhatsApp: +91 98334 24462

  • Physical Address: 

    501 New Ashiana, 11th Road, Santacruz East,

    Mumbai, Maharashtra 400055, India

    Phone: +919833424462

  • Customer Support Hours: Monday – Saturday: 10:00 AM – 7:00 PM IST (Sunday: Closed / Email support only)